Contact us

If you are looking for support, you can contact us through the following methods:

  • Free support helpline: 0800 160 1985 (8am-8pm, Mon-Fri, 10am – 4pm Sat and Sun)
  • Webchat service: see bottom right (8am-8pm, Mon-Fri, 10am – 4pm Sat and Sun)
  • Self-referral form 

For all other enquiries (including jobs and volunteering), please use the information below.

National office

15-23 Hardwell Close, Edinburgh, EH8 9RX
0131 668 4486
Contact us online

Comments, compliments and complaints

Details on giving us feedback can be found on our comments, compliments and complaints page.

You can also tell us about your experiences of the criminal justice system.

Media enquiries

Media enquiries can be directed to:

Carol Eden
Head of Communications and External Affairs
07557 083993

Please note: due to the confidential and sensitive nature of our services, we are unable to provide information about and comment on individual cases, nor can we comment on court decisions.

Support outside Scotland

Victim Support England & Wales
The England & Wales Supportline number is 0808 168 9111. It operates 24/7 including bank holidays.

Victim Support Northern Ireland
Contact the either the Belfast office (028 9024 3133) or the Foyle office (028 7137 0086), 9am-5pm, Mon-Fri.

Victim Support Europe
Find contact details for victim support organisations across Europe and the rest of the world.

Whoever you are and whatever the crime, we’re here to help