Office, IT and web volunteers
Help our staff support people affected by crime. VSS office support volunteers play a key role by providing clerical, administrative or communications support so that staff and service volunteers can devote more time to supporting people to move forward after a crime.
Our office support volunteers help us with administration tasks related to supporting people affected by crime and running a busy service. The role requires you to:
- Answer phone or reception queries and direct them to relevant staff
- Help various teams with case paperwork and data input
- Complete other administrative projects and clerical tasks, such as mailing duties
Our communications volunteers help us to highlight our work and reach new audiences. The role requires you to:
- Update the website with news, stories and images
- Increase our presence on social media
- Look out for new stories and opportunities, both internally and externally
Getting the most out of volunteering
We know that our volunteers have busy lives, so we agree time commitment with each individual volunteer. However, we ask for:
- A minimum commitment of approximately five hours a week.
- A minimum commitment of at least nine months, so that you might get the most out of development opportunities and your experience with us.
Volunteering with us can be challenging, but also extremely rewarding. As a volunteer you will gain many benefits, such as:
- Make a real difference to people affected by crime, by ensuring paperwork, digital tasks, and other admin duties are managed effectively
- Learn new skills and gain knowledge of the criminal justice system
- Develop and enhance administrative and/or digital skills
- Positively affect your community as a member of a team actively working to reduce the impact of crime
As a volunteer with Victim Support Scotland, you can expect:
- Support in your volunteering role to deliver services effectively
- Training and development to give you any further skills you need to support people effectively
- Reimbursement of all reasonable expenses (e.g. travel)
We are looking for committed, reliable and empathetic volunteers who can work with people of all ages, backgrounds and life situations. Although we provide training and support, we require you to have the following:
- Computer and Microsoft Office skills relevant to the role
- A friendly, non-judgemental approach to working with people from all sections of the community
- An awareness of the importance of confidentiality and willingness to learn about and uphold legal data protection obligations
- A flexible approach to work
- A willingness to undertake training relevant to your role
The people we support come from all communities across Scotland, as do our volunteers. We welcome new volunteers from all backgrounds and languages.
If you have any questions about this volunteering opportunity, please contact us using the Volunteer option and we can discuss via email or phone.
Recruitment and induction process
We are committed to the welfare and protection of children and protected adults and have a duty to ensure the suitability of any individual who volunteers with the organisation.
To ensure we provide the best possible service to people affected by crime, we ask all volunteers to follow our recruitment and induction process. This involves:
- Completing our volunteer registration form
- Completing our criminal offences self-declaration form
- Undertaking a Disclosure Scotland check (and possibly joining the PVG scheme depending on tasks), paid for by VSS
- Providing two satisfactory references
- Participating in an online Discovery Session to ensure this is the right opportunity for you
- Attending an interview
- Participating in an online Welcome Session
- Undertaking in-depth training and development
- Signing and abiding by Victim Support Scotland’s confidentiality agreement; data protection commitment; and volunteer agreement