Independent review of complaints handling, investigations, and misconduct issues relating to policing

The "Victim Support Scotland response to pre-consultation on ‘Independent Review of Complaints Handling, Investigations and Misconduct Issues in Relation to Policing’" addresses the challenges faced by victims and witnesses of crime in the complaints process within Police Scotland. It emphasises the need for a more trauma-informed approach, highlighting issues such as delays, impersonal communication, and perceived bias in handling complaints. The report calls for clear, accessible communication, better support for those affected by digital poverty, and independent investigations to ensure impartiality. Victim Support Scotland advocates for tangible changes to prevent future issues and build trust, particularly within minority communities, while also promoting awareness of alternative support resources.