As part of Volunteers' Week, we are getting to know some of our volunteers from across Scotland.
Pierluisa is a volunteer in our Hamilton team, and she supports people who are attending court as a witness. We spoke to her to find out more about her volunteering journey.
"I get to develop invaluable skills, such as crisis communication and a deeper understanding of the Scottish criminal justice system.
"Additionally, being part of a compassionate and dedicated team at the Hamilton court makes me feel connected to a meaningful community."
"What I like most is the direct interaction with people.
"I appreciate the moments when you can visibly see a victim or witness relax just because you explained the court procedures or offered them a quiet space to breathe."
"My main motivation is to ensure that no one has to face the daunting court system alone.
"Going to court can be re-traumatising for victims, and I want to be that steady, non-judgmental presence that helps them find their voice and feel safe."
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