Helpline volunteers

For many people affected by crime, calling our helpline is the first step towards moving forward after a crime.

Our helpline volunteers provide a safe space for a victim, witness, or their family members to describe their experiences, ask questions and receive support. Our volunteers refer callers to the most relevant Victim Support Scotland service or signpost them to other agencies that might be more suitable.

Our helpline volunteers can expect to complete the following tasks:

  • Answer incoming helpline enquiries
  • Make outbound calls to service users
  • Provide relevant support and information to anyone affected by crime
  • Promote VSS’ support and make referrals to our local services
  • Link service users with specialist organisations
  • Update our database record system

Volunteering with us can be challenging, but also extremely rewarding. As a volunteer you will gain many benefits, such as:

  • Supporting people when they most need it, helping them to recover from what can be a very distressing time in their life and empowering them to move forward
  • Learning new skills and gaining experience of working within the criminal justice sector
  • Gaining access to a range of training courses that are relevant to your volunteering role
  • Positively affecting your community as a member of a team actively working to reduce the impact of crime

We are looking for committed, reliable and empathetic volunteers who can work with people of all ages, backgrounds and life situations. Knowledge of the criminal justice system and experience of supporting people is beneficial, however we will provide training and support. As a helpline volunteer you will need:

  • Effective communication skills
  • The ability to actively listen to service users and anyone affected by crime
  • A non-judgemental approach to working with people from all sections of the community
  • An interest in learning about the criminal justice system and understanding the challenges a service user might face
  • An awareness of confidentiality obligations and your responsibility to uphold these
  • Good IT skills